Help with your mental health

Shropshire Mind is running in many ways as normal and hasn’t changed in what it
delivers except for the closure of the drop in service, this was due to the numbers
climbing out of control as other services closed.  The changes are more based around
many additional offers.

Services Running

Calmer Cafe
Open Monday, Wednesday, Friday and Saturday from 1800 till 2200hrs.
Because of COVID-19 restrictions, we insist that people who want to attend, must
telephone 01743 368647 and book themselves in for a time.  This is to ensure that
we only have 2 people in at any time, with the 2 metres being applied throughout,
with stringent cleansing taking place as people arrive and leave.

Shropshire Sanctuary
Running as normal, if you are in need of support, feel that you are in need of support
because you feel you are in crisis or need support to prevent a crisis, then call the
Access team on 0300 124 0365 and ask to be referred into “Shropshire Sanctuary”.
If your need is more urgent, then ring 101 and ask the Police to attend, who will
bring you to Shropshire Sanctuary, or if you are at the point of crisis, call 999 and
ask to come to us.
Shropshire Sanctuary has two skilled members of staff on at all times,(multi award winning
for its role in suicide prevention across Shropshire and Telford and Wrekin) they will
support the person with as much support as is needed, whether that be 1 hours or 10 hours,
it is centred on the persons needs and then follow up support is offered, which can be outreach
or telephone support, or continued use of Shropshire Sanctuary.

Opening hours
Monday to Thursday   1700hrs till 0900hrs
Friday  1700hrs till 1100hrs
Saturday 1500hrs till 1100hrs
Sunday  1500hrs till 0900hrs

Everyone is conveyed home by us in a taxi at cost to us, you arrive in a dignified manner, you
are returned home in a dignified manner.

Outreach
Shropshire Mind has two dedicated Outreach workers, they are currently working in telephone
support roles for majority of their time, due to COVID-19 restrictions.  The outreach workers are
however making calls, where there is an urgent support need, this could be for a variety of
needs.  If in doubt, give us a call on 01743 368647.

Telephone Support
Our prime number is 01743 368647.  This number is being staffed 7 days a week.  If you have a
need, please let us know, if you need a chat, let us know.

Shropshire Mind currently has 4 mobile phones and 3 landlines that are busy either receiving
or making telephone calls.  Because of the nature of Shropshire and Telford and Wrekin, we
cannot assume everyone has access to the latest gadgets, and regardless of how we do it, nothing
quite replaces the human voice in a one to one confidential and private conversation, where
you can express yourself fully and confidentially.

We take calls, and make calls on a daily, or even more frequently to those who request it, to
ensure everyone is safe and sound.

Everyone who normally uses our services, now receive a daily phone call 7 days a week to
ensure they are fine.  We have had a huge influx of callers from in county and out of county
(worried about someone in county), when referring to counties, Shropshire Mind covers
both Shropshire and Telford and Wrekin.

On a daily basis, we are making and receiving in excess of 100 phone calls per day, we still
have capacity for more calls, as we have 7 lines now to operate in the crisis.

ZOOM
For those who fancy a paddle into the online territory, I am delivering ZOOM sessions for the Local
Authority and with full support of Public Health England.

The first will take place this week on Thursday, this is already allocated, however I could run
one on Friday if there is appetite for it.  If you let me know, I can soon set up a session, it will
be Mental Health and Wellbeing (Part 1).  We are in uncharted waters, so it is so important that
we understand how we take care of ourselves and enhance our understanding.  The sessions will
look at how you look after your welfare and that of others.